Troubleshooting

My VeSync account is connected to Alexa, but voice control isn't working.

• Make sure VeSync can control your device remotely. If not, check your internet access and remote control settings.
• Make sure Amazon Echo is connected to the internet.

VeSync still won't connect to Alexa after multiple attempts.

1. Open the Alexa app > tap More > Skills & Games.

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2. Search VeSync, then tap to select.

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3. Tap Enable to Use, log in to VeSync, then tap Authorize.

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4. After authorization, tap Discover Device.

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5. Set Up Device. And then you can now use Alexa to control your device!

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If you need to unlink，please go to Alexa App to disable VeSync skill.

Still can't connect to Alexa?

Contact Customer Support by tapping Help and Feedback.